Refund policy

Thank you for shopping at Caesar. We strive to provide you with the best products and services, but we understand that there may be occasions where you need to return or exchange an item. This Refund Policy outlines the guidelines and procedures for requesting refunds on our website.

 

Eligibility for Refunds:

You are eligible for a refund if you meet one of the following conditions:

1. You received a defective or damaged product.
2. The product you received is different from the one you ordered.
3. You are not satisfied with the product and wish to return it within the specified timeframe.

Refund Requests:

To initiate a refund request, you must notify us within 14  days from the date of delivery.

You can contact our customer support team via +201011404048 or submit a refund request through our website.

Please provide the following details when requesting a refund:

1. Order number
2. Reason for the refund
3. Supporting evidence such as photographs, if applicable

 

Return Process:

If your refund request is approved, we will provide you with instructions on how to return the product.

The returned product must be in its original condition, unused, unworn, and with all tags and packaging intact.

You are responsible for the shipping costs associated with returning the product, unless the return is due to our error.

Refund Options:

Upon receiving the returned product and verifying its condition, we will process your refund within 5 days.

Refunds will be issued in the original payment method used for the purchase.

In some cases, if the original payment method is not available, we may offer alternative refund options, such as store credit or a gift card.

Non-Refundable Items:

Certain items are non-refundable, including but not limited to:

1. Intimate apparel (e.g., lingerie, swimwear) for hygiene reasons.
2. Customized or personalized products.
3. Products marked as "Final Sale" or "Non-Returnable."

Exchanges:

 

If you wish to exchange a product for a different size, color, or style, please contact our customer support team.

Exchanges are subject to product availability. If the desired item is not available, we will process it as a refund request instead.

Customer Support:

If you have any questions or need assistance with the refund process, please reach out to our customer support team at [+201011404048]

We are available from 08:00 AM to 05:00 PM to help resolve any concerns you may have.

Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing it periodically for any updates or modifications.